Refund policy

Returns Policy

You may return most new, unopened items within 30 days of delivery for a refund. Returns incur a 4% re-stocking fee. We'll pay the return shipping costs and re-stocking fee if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Damaged or Defective Items

If your order arrives damaged, defective, or missing parts, you must contact us within 10 days of delivery to be eligible for a replacement. Please inspect your order upon receipt and notify us as soon as possible if there is an issue. We may request photos of the damaged product and packaging to assist with the claim process. Claims reported more than 10 days after delivery may not be eligible for replacement or warranty consideration.

Non-Returnable Products:

• Please note that all chemical purchases are non-refundable. 
• SPECIAL ORDER purchases are not eligible for return. 

Cancellations: 

If you would like to cancel an order before it ships out, we will do our best to accommodate this but you will be subject to a 4% transaction fee. If your cancellation is due to an error on our part, we will of course issue you the full refund.